PRIVACY POLICY
Last Updated: June 5, 2026
At U Collective ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or purchase products from us.
This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
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Full name
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Email address
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Phone number
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Billing address
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Shipping address
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Account login credentials
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Purchase and order history
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Customer service enquiries and communications
We may also automatically collect certain information when you use our website, including:
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IP address
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Browser type and version
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Device information
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Operating system
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Website usage data
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Cookies and similar technologies
How We Collect Information
We collect personal information when you:
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Create an account
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Place an order
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Subscribe to our newsletter
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Contact our customer support team
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Participate in promotions or surveys
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Browse or interact with our website
Why We Collect Your Information
We collect and use personal information for purposes including:
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Processing and fulfilling orders
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Providing customer support
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Managing customer accounts
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Delivering products and services
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Sending order confirmations and updates
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Improving our products, services, and website
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Personalising your shopping experience
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Conducting marketing activities (where permitted by law)
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Preventing fraud and maintaining website security
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Complying with legal obligations
We will only collect personal information that is reasonably necessary for our business activities.
Marketing Communications
With your consent, we may send you promotional emails, newsletters, product updates, and special offers.
You may opt out of receiving marketing communications at any time by:
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Clicking the "unsubscribe" link in our emails; or
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Contacting us directly.
Opting out of marketing communications will not affect service-related communications such as order confirmations and shipping updates.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose your information to trusted third parties where necessary, including:
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Payment service providers (e.g., Stripe, PayPal, Shopify Payments, Afterpay)
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Shipping and logistics providers
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Website hosting providers
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Marketing and email service providers
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IT and security service providers
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Professional advisers and legal authorities where required by law
These third parties are only permitted to use your information for the services they provide to us.
International Disclosure
Some of our service providers may store or process personal information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with Australian privacy laws.
Data Security
We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our security measures may include:
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SSL encryption
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Secure payment processing
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Restricted access to personal information
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Password-protected systems
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Regular security monitoring
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
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Fulfil the purposes described in this Privacy Policy
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Comply with legal, accounting, and tax obligations
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Resolve disputes
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Enforce our agreements
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.
Access and Correction
You may request access to the personal information we hold about you.
You may also request correction of inaccurate, incomplete, or outdated information.
To make a request, please contact us using the details provided below.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Improve website functionality
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Remember your preferences
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Analyse website traffic
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Enhance user experience
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Support marketing and advertising activities
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and products are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children under 18 years of age.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.
Complaints
If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
U Collective
Email: info@ucollective.com.au
Website: https://www.ucollective.com.au
Australia
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.
Any updates will be posted on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically.