Terms & Conditions

Terms & Conditions

Last Updated: June 5, 2026

Overview

This website is operated by U Collective ("we", "us", "our").

Throughout the site, the terms "we", "us" and "our" refer to U Collective. We provide this website, including all information, tools, products, and services available from this site, subject to your acceptance of these Terms of Service ("Terms"), together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies referenced herein.

By accessing our website and/or purchasing products from us, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not access or use our website or services.

Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years of age or have the consent of a parent or legal guardian.

  • You are legally capable of entering into binding agreements.

  • You will use this website in accordance with all applicable laws and regulations.

General Conditions

We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion where permitted by law.

You agree not to:

  • Copy, reproduce, distribute, or exploit any part of the website without written permission.

  • Attempt unauthorized access to our systems.

  • Interfere with the security or operation of the website.

  • Use the website for unlawful purposes.

Accuracy Of Information

We make reasonable efforts to ensure information on this website is accurate and up to date.

However, we do not warrant that all content is always accurate, complete, reliable, or current.

Information provided on this website is for general informational purposes only and should not be relied upon as the sole basis for making decisions.

Products, Pricing And Availability

Prices and product availability may change without notice.

We reserve the right to:

  • Modify or discontinue products.

  • Correct pricing errors.

  • Refuse or cancel orders where errors have occurred.

Where an order has been cancelled after payment has been received, a refund will be issued.

Skincare Products Disclaimer

Our skincare products are intended for cosmetic and personal care purposes only.

Individual results may vary depending on factors including skin type, lifestyle, and product usage.

Nothing on this website constitutes medical advice.

We recommend consulting a qualified healthcare professional before using products if you:

  • Have known allergies;

  • Have a skin condition;

  • Are pregnant or breastfeeding; or

  • Are under medical treatment.

Orders And Payment

We reserve the right to refuse, limit, or cancel orders where reasonably necessary.

By placing an order, you confirm that:

  • The information you provide is accurate and complete.

  • You are authorised to use the payment method provided.

  • Payment details are current and valid.

Shipping

Shipping times provided are estimates only.

Risk in products passes to you upon delivery to the address provided in your order.

We are not responsible for delays caused by:

  • Shipping carriers;

  • Customs authorities;

  • Weather events;

  • Incorrect delivery information supplied by the customer;

  • Events beyond our reasonable control.

Your rights under Australian Consumer Law remain unaffected.

Returns And Refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).

Where products fail to meet a consumer guarantee under the ACL, you may be entitled to a repair, replacement, or refund.

Third-Party Services

We may use third-party service providers, including:

  • Payment processors;

  • Shipping companies;

  • Marketing platforms;

  • Website hosting providers.

We are not responsible for the products, services, policies, or practices of third parties.

Links to third-party websites are provided for convenience only.

User Content And Feedback

If you submit reviews, comments, feedback, suggestions, or other content to us, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, and display such content for business purposes.

You warrant that your submissions:

  • Are lawful;

  • Do not infringe the rights of others;

  • Are not misleading or defamatory.

Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

Errors And Omissions

Occasionally there may be information on our website containing typographical errors, inaccuracies, or omissions.

We reserve the right to correct any errors and to update information or cancel orders where necessary.

Prohibited Uses

You must not use the website:

  • For unlawful purposes;

  • To commit fraud;

  • To distribute malicious software;

  • To interfere with website security;

  • To collect personal information without consent;

  • For data scraping or automated extraction activities.

Violation of these Terms may result in suspension or termination of access.

Disclaimer

To the maximum extent permitted by law, our website and services are provided on an "as is" and "as available" basis.

We do not guarantee:

  • Uninterrupted access to the website;

  • Error-free operation;

  • That defects will be corrected;

  • That the website is free of viruses or harmful components.

Limitation Of Liability

Nothing in these Terms excludes, restricts, or modifies any rights, guarantees, or remedies that cannot lawfully be excluded under the Australian Consumer Law.

To the extent permitted by law, our liability for any claim relating to products or services supplied through this website is limited to:

  • Replacement of the product;

  • Repair of the product;

  • Resupply of the service; or

  • Refund of the purchase price,

at our discretion where permitted by law.

We are not liable for indirect, incidental, special, or consequential losses except where required by law.

Indemnity

You agree to indemnify and hold harmless U Collective, its directors, employees, contractors, and affiliates from any claims, damages, losses, costs, or expenses arising from:

  • Your breach of these Terms;

  • Your misuse of the website;

  • Your violation of any law or third-party rights.

Termination

We may suspend or terminate access to our website or services where you breach these Terms or engage in unlawful conduct.

Termination does not affect rights and obligations accrued before termination.

Governing Law

These Terms are governed by the laws of Australia and the laws of the State or Territory in which our business is registered.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Australian courts.

Changes To These Terms

We may update these Terms from time to time.

Any changes will become effective upon publication on this website.

Your continued use of the website constitutes acceptance of the revised Terms.

For Questions Regarding These Terms of Service, Please Contact:

U Collective

Email: info@ucollective.com.au

Website: https://www.ucollective.com.au

Australia